Introduction
Welcome to PNW Pumpkins. These Terms and Conditions ("Terms") apply to your use of pnwpumpkins.com
(the "Site") and to the pumpkin delivery, porch styling, and removal services we provide (the
"Services"). By visiting the Site, booking a package, or paying for the Services, you agree to these
Terms. If you do not agree, please do not use the Site or book the Services. In these Terms, "PNW
Pumpkins," "we," "us," and "our" mean PNW Pumpkins, based in Washington. "You" means the person
booking the Services or using the Site.
1. Our Services
PNW Pumpkins delivers seasonal décor items (including pumpkins, gourds, hay bales, and related items)
to your porch or entryway and arranges them for display. We also offer optional end-of-season removal.
The packages currently offered (Single Shot, Double Shot, and Triple Shot) and what each includes are
described on the Site. We may change, add, or discontinue packages at any time, but a change will not
affect a booking we have already confirmed.
2. Eligibility
You must be at least 18 years old and able to enter into a binding contract to book the Services. By
booking, you confirm that you own or live at the delivery address, or that you have the owner's
permission to have items delivered and placed there.
3. Booking and Payment
3.1 Booking. You book a package by selecting it on the Site and completing payment through our
third-party payment processor, Stripe. Payment secures your place in our delivery schedule. A booking
is not a guarantee of a specific delivery date until we confirm it. 3.2 Confirmation. After you book,
we will contact you, normally within 48 hours, to confirm your delivery date. Delivery dates are
scheduled within our delivery season, which currently runs from approximately September 20 to November
8. If we cannot deliver to your address or within the season, we will tell you and refund your payment
in full. 3.3 Prices. Prices are listed in U.S. dollars on the Site. Prices include Washington sales
tax. Delivery is included within our coverage area as described on the Site. We may change prices at
any time, but the price you paid at booking will not change. 3.4 Payment processing. Payments are
processed by Stripe. We do not store your full card details. Stripe's terms and privacy policy apply
to the payment process. 3.5 Pricing errors. If we discover a pricing or listing error, we may cancel
the affected booking and refund you in full.
4. Delivery
4.1 Service area. We deliver to the areas listed on the Site (currently Bellevue, Seattle, and nearby
Eastside and Seattle-metro communities). Free delivery applies within 10 miles of Bellevue. We may
decline or reschedule a booking outside our service area, or may offer to deliver for an additional
fee that you agree to in advance. 4.2 You do not need to be home. We can deliver and style your porch
while you are away. By booking, you authorize us to enter the porch, steps, walkway, or entry area at
the delivery address for the purpose of delivering and arranging items. We will not enter your home.
4.3 Access and preparation. You are responsible for making sure our crew can safely reach the delivery
area. Please clear the space of existing décor, furniture, vehicles, and obstacles, and tell us about
gates, access codes, steep or uneven steps, loose boards, unusually slippery surfaces, pets, or
anything else that could affect safe delivery. If we cannot safely access the area, we may deliver to
the nearest safe spot, reschedule, or cancel the delivery. Repeat visits caused by blocked access may
result in an additional charge, which we will tell you about first. 4.4 Delivery windows. We schedule
deliveries on the dates we confirm with you, but we cannot guarantee a specific time of day. Weather,
traffic, harvest conditions, and other circumstances may cause delays. 4.5 Delivery is complete when
placed. Once we have placed the items at your delivery address, delivery is complete and the items are
in your care. We may send you a photo or message after delivery. If you have a concern about your
delivery, please contact us within 24 hours of delivery.
5. Natural Products and Variations
5.1 Natural variation. Pumpkins, gourds, and hay are natural, agricultural products. Size, color,
shape, warts, ribbing, stems, blemishes, and marks vary and are part of their character. The photos on
the Site are examples and are not a guarantee of what you will receive. 5.2 Substitutions. Varieties
change with the harvest. We may substitute similar items for those shown or described, including
different varieties, colors, or sizes, based on availability and our styling judgment. The quantities
listed in each package are our target. The final arrangement is hand-styled and will look different
for every porch. 5.3 Decorative use only. Items we deliver are sold for decoration. We do not
represent them as food, and we make no promises about whether they are suitable to eat. We do not
guarantee that they are free of pesticide residue, soil, or mold. Do not eat the items, and keep them
away from small children and pets that may chew them. Some people are allergic to hay, mold, or plant
material. 5.4 Shelf life. Pumpkins and gourds are perishable. Because they are natural, their lifespan
depends on weather, temperature, moisture, sun exposure, handling, and any pre-existing damage. We
cannot guarantee that items will remain fresh or intact for any particular length of time. Normal
aging, softening, spotting, mold, and rot are not a defect and are not grounds for a refund, although
we are happy to hear about any problem you notice early in the season.
6. Your Responsibilities After Delivery
After delivery, you are responsible for the items and the display. In particular, you agree to: Fire
safety. Keep open flames, candles, string lights, heaters, fire pits, grills, and other heat or
ignition sources away from hay and dry plant material, which can ignite easily. If you add your own
lanterns or candles, we recommend using flameless options. Wildlife and pests. Understand that
squirrels, rats, deer, birds, insects, and other animals may eat, move, or damage pumpkins and may be
attracted to hay or decaying produce. We are not responsible for animal damage. Weather. Understand
that rain, frost, freezing temperatures, wind, and heat may damage or move items. We are not
responsible for weather damage. Surfaces. Understand that pumpkins, gourds, hay, and moisture can
scuff, stain, or mark porches, stairs, decking, stone, concrete, and other surfaces as they age and
break down. You are responsible for placing a protective barrier, or telling us before delivery if you
want us to, on delicate, porous, or unfinished surfaces. Safety. Keep walkways and stairs clear enough
for people to move through safely, and use caution around the display, particularly in wet, icy, or
dark conditions. Your own items. Remove or protect anything fragile or valuable from the delivery area
before we arrive.
7. Cancellations, Rescheduling, and Refunds
7.1 Cancellation by you. Cancellations made within 24 hours of your confirmed delivery date, or after
we have sourced items for your order, are non-refundable. To cancel, email hello@pnwpumpkins.com with
your name and delivery address. 7.3 No refunds after delivery. Because the Services involve
perishable, custom-styled, natural products, we do not offer refunds or returns after delivery, except
as described below or where the law requires otherwise. 7.4 If something goes wrong. If we fail to
deliver, deliver substantially less than what you purchased, or you tell us within 24 hours of
delivery about a problem that we caused, we will work with you to fix it. At our option, this may mean
redelivering or adding items, a partial refund, or a full refund. Our remedy will not exceed the
amount you paid for the affected package. 7.5 Cancellation by us. We may cancel or reschedule a
booking if conditions make delivery unsafe or impractical, including severe weather, road closures,
power outages, supply shortages, illness, an inability to access your property, or other events
outside our reasonable control. If we cancel and cannot reschedule within the season, we will refund
your payment in full. 7.6 Refund method. Refunds are issued to the original payment method and may
take several business days to appear.
8. End-of-Season Removal
8.1 Removal. We offer end-of-season removal of the items we delivered. As of the date of these Terms,
removal is available for a fee of $75 and is scheduled for approximately late November. If elected we
will email you with a selection of collection dates. 8.2 Removal is an optional service. If you do not
request removal, you are responsible for disposing of the items yourself. 8.3 What we remove. Removal
covers the pumpkins, gourds, and hay bales we delivered, and not items we did not deliver, debris from
weather or animals, or stains and residue left on surfaces. We may decline to remove items that are
not accessible, that have been modified (for example, painted, carved, or mixed with other materials),
or that are contaminated with other material. 8.4 Timing and access. The same access and safety terms
in Section 4 apply to removal. You do not need to be home. We cannot guarantee a specific time, and
weather or scheduling may cause the removal date to shift. 8.5 How removed items are used. We make
reasonable efforts to send removed items to farm animals as feed or to compost them. We cannot
guarantee that any particular item will be used in a particular way, since this depends on its
condition when collected. Once we collect the items, they are ours to dispose of as we see fit. 8.6
Items are yours until removed. Until we collect them, the items remain at your risk, subject to
Section 9.
9. Risk, Liability, and Disclaimers
9.1 Risk of loss. Once delivery is complete, you are responsible for the items, including loss, theft,
vandalism, weather damage, and damage by animals or people, until they are removed. We are not
responsible for items that are stolen, damaged, or moved after delivery. 9.2 Property damage. We take
reasonable care when delivering, arranging, and removing items. If we directly cause damage to your
property while performing the Services, please contact us within 24 hours of the delivery or removal,
with photos. We are not responsible for pre-existing conditions, wear, loose or unstable surfaces,
hidden defects, or marks, stains, and residue that naturally result from pumpkins, gourds, hay, and
moisture, as described in Section 6. 9.3 Disclaimer of warranties. To the fullest extent permitted by
law, the Site and the Services are provided "as is" and "as available." We make no warranties, express
or implied, including warranties of merchantability, fitness for a particular purpose, freshness,
shelf life, appearance, or non-infringement, except those that cannot legally be excluded. 9.4
Limitation of liability. To the fullest extent permitted by law, PNW Pumpkins and its owners,
employees, contractors, and agents will not be liable for any indirect, incidental, special,
consequential, or punitive damages, or for lost profits, lost data, or loss of enjoyment, arising from
or related to the Site or the Services. Our total liability for any claim arising from the Services or
these Terms will not exceed the amount you paid us for the Services giving rise to the claim. 9.5 What
is not limited. Nothing in these Terms excludes or limits liability that cannot be excluded or limited
under Washington or other applicable law. 9.6 Indemnity. To the extent permitted by law, you agree to
indemnify and hold harmless PNW Pumpkins from claims, losses, and expenses (including reasonable
attorney fees) arising from your breach of these Terms, from inaccurate or incomplete information you
give us about the delivery address or conditions, or from your misuse of the items, including placing
them near open flames or hazards. 9.7 Force majeure. We are not responsible for delay or failure
caused by events outside our reasonable control, such as severe weather, wildfire smoke, natural
disaster, road closures, supply or crop shortages, pandemic, labor shortages, equipment or vehicle
failure, or government orders.
10. Use of the Site
10.1 Permitted use. You may use the Site for lawful purposes and in accordance with these Terms. You
agree not to misuse the Site, attempt to access it without authorization, interfere with its
operation, scrape it, introduce malware, submit false information, or use it to harass or harm others.
10.2 Contact form and communications. If you send us a message through the Site, you agree that we may
reply by email at the address you give us. We aim to respond within 48 hours but cannot guarantee it.
10.3 Third-party links and services. The Site links to third-party services such as Stripe and
Instagram. We do not control them and are not responsible for their content, availability, or
practices. Your use of them is subject to their own terms and policies. 10.4 Availability. We do not
promise that the Site will always be available, uninterrupted, or error-free.
11. Intellectual Property
All content on the Site, including the PNW Pumpkins name, logo, text, graphics, and photographs, is
owned by or licensed to PNW Pumpkins and is protected by intellectual property laws. You may not copy,
reproduce, distribute, or create derivative works from it for commercial purposes without our written
permission. Some images on the Site may be illustrative. Photos of your porch. We may photograph your
finished porch for our records and for marketing, including on our website and social media. We will
not show your house number or other identifying details, and we will not show your name or address. If
you do not want your porch photographed or shared, tell us when you book or email us before your
delivery date.
12. Privacy
We collect and use personal information (such as your name, email, phone number, and delivery address)
to take bookings, deliver and remove items, communicate with you, and run our business. Payment
details are handled by Stripe. We do not sell your personal information.
13. Governing Law and Disputes
These Terms are governed by the laws of the State of Washington, without regard to its conflict-of-law
rules. Before filing a claim, you agree to contact us at hello@pnwpumpkins.com and give us a
reasonable chance (at least 30 days) to resolve the issue informally. If we cannot resolve it, any
dispute will be brought in the state or federal courts located in King County, Washington, and you
consent to their jurisdiction, unless the law requires otherwise.
14. Changes to These Terms
We may update these Terms from time to time. The version posted on the Site, with its "Last updated"
date, applies to bookings made after that date. A booking you have already made is governed by the
Terms in effect when you booked. Continuing to use the Site after an update means you accept the
updated Terms.
15. General
Entire agreement. These Terms, together with your booking confirmation, are the entire agreement
between you and us about the Services. Severability. If any part of these Terms is found
unenforceable, the rest stays in effect. No waiver. If we do not enforce a right, that does not mean
we have given it up. Assignment. You may not transfer your booking or rights under these Terms without
our written consent. We may assign ours in connection with a sale or transfer of our business.
Notices. We may contact you by the email or phone number you provide. You can reach us at
hello@pnwpumpkins.com.
16. Contact Us
PNW Pumpkins Bellevue, WA Email: hello@pnwpumpkins.com
